Shipping & Returns
Shipping Policy
At Vekizon, we are committed to providing a smooth and reliable shopping experience.
Processing Time
Orders are typically processed within 1–3 business days. During busy periods, processing may take slightly longer.
Shipping Time
Estimated delivery times are typically 5–15 business days after your order has been processed.
Please note that delivery times may vary depending on your location, shipping carrier, weather conditions, customs, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Incorrect Shipping Information
Please make sure your shipping address is correct before completing your purchase. If an incorrect or incomplete address is provided, please contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
Questions
If you have any questions about your order or shipping, please contact us at support@vekizon.com.
Return & Exchange Policy
At Vekizon, we want you to be satisfied with your purchase. If you are not completely satisfied, we are here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
Exchanges
We accept exchanges for items that arrive damaged, defective, or incorrect.
If you would like to request an exchange, please contact us at support@vekizon.com as soon as possible after receiving your order. Please include your order number and photos of the item when applicable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. We will review the situation and provide an appropriate solution, which may include a replacement or refund.
How to Request a Return or Exchange
Please contact support@vekizon.com with:
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Your order number
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The reason for your return or exchange
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Photos of the item, if applicable
Our support team will review your request and provide instructions for the next steps.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Return Shipping
Unless the item is damaged, defective, or incorrect, return shipping costs may be the customer's responsibility.
Non-Returnable Items
Certain products may not be eligible for return or exchange due to hygiene, safety, or other applicable restrictions.
If you have any questions regarding our Return & Exchange Policy, please contact us at support@vekizon.com.